Richard Cummings — IT Asset & Configuration Leader
Location: Milton Keynes, UK
Email: richard@richardcummings.co.uk
LinkedIn: linkedin.com/in/cummings-richard
Website: usepathly.com
About
IT Asset and Configuration Leader with over 15 years of experience in IT operations, service delivery, and logistics. Expert in managing the full ITAM lifecycle, including CMDB migrations, hardware provisioning, and vendor SLA management for global MSP environments supporting 20,000+ end-users. Founder of UsePathly.com, a live AI-powered SaaS career platform built entirely solo.
Career
- Asset and Configuration Lead — Ekco Cloud & Security (Dec 2025 – Apr 2026): Led team of 8, ITAM, CMDB governance, FreshService migration, 20,000+ end-users.
- Founder & Product Lead — UsePathly.com (Jul 2025 – Present): Founded AI-driven SaaS career platform, 25+ tools, paying customers, built solo.
- Service Delivery Coordinator — Ekco Cloud & Security (Jun 2025 – Nov 2025): Hardware provisioning, FreshService & ServiceNow, MSP operations at scale.
- Operations Controller — Biffa Waste (Nov 2023 – May 2025): Reduced churn from 14.5% to 3.8%, 68% better than national average.
- Operations Manager — Biffa Waste (Feb 2022 – Oct 2023): Led 6 transport managers, full P&L ownership.
- Lead Account Manager — Yusen Logistics (Jan 2021 – Feb 2022): Managed £5.2M portfolio, NPS +15% in 6 months, Pfizer & Moderna accounts.
- Independent Logistics Consultant — Freelance (May 2018 – Dec 2020): SMB optimisation, Paradigm Routing SaaS implementation.
- Head of Logistics & Regional Manager — Furniture Village (Aug 2014 – Apr 2018): 31-person team, 18 depots, £1M+ revenue contribution.
Key Skills
IT Asset Management (ITAM), Configuration Management (CMDB), CMDB Migration, FreshService, ServiceNow, Hardware Provisioning, Device Lifecycle Management, Operations Management, Logistics & Supply Chain, Service Delivery, Vendor Management, SLA Management, Stakeholder Management, Team Leadership, SaaS Product Development, AI Integration.
Certifications
- FreshService Advanced Certification (Jan 2026)
- Freshdesk Expert Certification (Jan 2026)
- ITIL® 4 Foundation (Studying — Target Q3 2026)